Customer Service Executive

TBEA; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide after-sales support for electrical equipment. This role involves diagnosing issues during site visits, performing installations, and ensuring customer satisfaction through effective collaboration and high-quality service. The ideal candidate will thrive in a dynamic environment, maintaining accurate records and managing inventory while delivering exceptional service. If you are passionate about customer support and electrical systems, this opportunity is perfect for you.

Responsibilities

• Provide after-sales service support for electrical equipment.
• Conduct site visits to diagnose issues and perform installations.
• Maintain accurate records of work performed and inventory.

Job description

Roles and Responsibilities

• Provide after-sales service support to customers for electrical equipment, including installation, maintenance, and repair.
  
• Conduct site visits to diagnose issues with installed products and perform final assembly of new installations.
  
• Ensure timely completion of all tasks assigned by supervisors while maintaining high-quality standards.
  
• Collaborate with team members to resolve customer complaints and improve overall customer satisfaction.
  
• Maintain accurate records of work performed, including inventory management and reporting.