Customer Service & Equipment Support Specialist

U-Haul; Williamsport (Lycoming County); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Dental & Vision Plans

Discounts on Apple products, Dell, etc

LifeLock Identity Theft Protection

MetLife auto and home insurance

Gym Reimbursement Program

MetLaw Legal program

US-based discounts

Job summary

U-Haul is seeking a Customer Service Representative in Williamsport, PA to be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Scan tech to dispatch and return rentals as part of a supportive team.

This role includes on-the-job education, with two hands-on interviews paid, plus a $100 hiring bonus and a $300 cash bonus after completion of the Equipment Inspection program at retail stores.

Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a Customer Service Representative in Williamsport, PA to be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Scan tech to dispatch and return rentals as part of a supportive team.

This role includes on-the-job education, with two hands-on interviews paid, plus a $100 hiring bonus and a $300 cash bonus after completion of the Equipment Inspection program at retail stores.