Customer Service & Equipment Support Specialist

U-Haul; Simi Valley (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays and time off

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Customer Service Representative to be the face of the company’s exceptional service, helping customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment and assist with hitching, wiring, and safety inspections.

The role involves working with a team, offering on-the-job education, paid interviews, and potential bonuses as part of our Hire Fast, Pay Fast program.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to be the face of the company’s exceptional service, helping customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment and assist with hitching, wiring, and safety inspections.

The role involves working with a team, offering on-the-job education, paid interviews, and potential bonuses as part of our Hire Fast, Pay Fast program.