Customer Service & Equipment Support Specialist

Uhaul; Rochester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Paid holidays

Job summary

U-Haul is seeking a Customer Service Representative in Rochester, NH to be the face of our service team and help customers on their journeys by inspecting and maintaining equipment. You will assist customers, operate smartphone-based U-Scan technology to manage rentals and inventory, and help move and hook up trucks and trailers.

The role offers on-the-job education and opportunities for career growth within a supportive environment, with a focus on safety and customer satisfaction.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Rochester, NH to be the face of our service team and help customers on their journeys by inspecting and maintaining equipment. You will assist customers, operate smartphone-based U-Scan technology to manage rentals and inventory, and help move and hook up trucks and trailers.

The role offers on-the-job education and opportunities for career growth within a supportive environment, with a focus on safety and customer satisfaction.