Customer Service & Equipment Support Specialist

U-Haul; Port Townsend (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays

Job summary

U-Haul is seeking a Customer Service Representative in Port Townsend, WA, to be the face of our service and assist customers with rentals and equipment. You will inspect, maintain, and dispatch vehicles using U‑Scan technology, ensuring a smooth experience for customers on their journeys.

The role includes benz for education on the job, bonus opportunities, and a path for growth within the company, with a focus on safety and customer satisfaction.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone-based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Port Townsend, WA, to be the face of our service and assist customers with rentals and equipment. You will inspect, maintain, and dispatch vehicles using U‑Scan technology, ensuring a smooth experience for customers on their journeys.

The role includes benz for education on the job, bonus opportunities, and a path for growth within the company, with a focus on safety and customer satisfaction.