Customer Service & Equipment Specialist — On-the-Job Training

U-Haul; Byron Township (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our company’s exceptional service, helping customers on their journeys by inspecting and maintaining equipment and assisting with rentals.

You will use smartphone-based U-Scan technology to dispatch and return equipment, move and hook up trucks, and educate customers about products and services. Training begins on the job with opportunities for advancement and on-going education.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our company’s exceptional service, helping customers on their journeys by inspecting and maintaining equipment and assisting with rentals.

You will use smartphone-based U-Scan technology to dispatch and return equipment, move and hook up trucks, and educate customers about products and services. Training begins on the job with opportunities for advancement and on-going education.