Customer Service & Equipment Specialist

U-Haul / Repwest Insurance; Madison (AL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & prescription plans

Job summary

U-Haul in Madison, Alabama, is seeking a Customer Service Representative to be the face of our service, assisting customers with rentals, inspections, and equipment handling. The role uses U-Scan tech to manage inventory and requires readiness to learn on the job.

The position offers in-store training, certifications (propane, forklift) and opportunities for advancement, with a focus on safety and customer satisfaction in a fast-paced environment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent is required.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Madison, Alabama, is seeking a Customer Service Representative to be the face of our service, assisting customers with rentals, inspections, and equipment handling. The role uses U-Scan tech to manage inventory and requires readiness to learn on the job.

The position offers in-store training, certifications (propane, forklift) and opportunities for advancement, with a focus on safety and customer satisfaction in a fast-paced environment.