Customer Service Engineer - Refrigeration (m/w/d)

PerkinElmer; Canton (OH); On-site; USD 86,000 - 111,000; Full time

Job summary

PerkinElmer is seeking a Customer Service Engineer - Refrigeration to service CTU units including freezers, refrigerators, incubators and climatic chambers. The role involves working in a GxP regulated environment, possibly accessing ATEX and other regulated areas, and collaborating with the CSE team on site to diagnose, repair, calibrate and document activities.

Required qualifications include a Swiss Certificate of Capacity as Installer-Electrician or equivalent, and proficiency in English and

Qualifications

• Proven work experience as Refrigeration/Cooling Appliances Repair Technician or similar.
• Valid authorization to work with refrigerants in industrial applications.
• Business proficiency in English and German.

Responsibilities

• Provide timely, knowledgeable repairs of customers’ appliances.
• Maintain high-quality customer service and care.
• Communicate benefits of Value-Added Services to the customer.
• Author maintenance and calibration protocols in line with ISO, USP, etc.
• Support on-site with fellow Customer Service Engineers for frontline assistance.

Skills

Refrigeration repair

English proficiency

German proficiency

Driver’s license

Education

Swiss Certificate of Capacity as Installer-Electrician

Job description

Customer Service Engineer - Refrigeration (m/w/d)

Schachen Switzerland

Location Schachen, Lucerne CH

Job ID REQ-057898

Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C,), Refrigerators (-5°C), Incubators, Climatic Chambers, .... (list non-exhaustive).

All activities will be performed in GxP regulated environment and might require access to EHS regulated areas (e.g. ATEX, work at height, potent compound, ...)

Activity types:

• temperature mapping and support to qualification,
• maintenance and calibration,
• diagnose, test, and repair,
• cleaning and decontamination,
• Customer’s material handling,
• GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles.

Responsibilities

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances,
• Maintain high-quality Customer service and care,
• Look for ways to improve business performance and enhance the Customer experience,
• Communicate benefits of the Value-Added Services Process to the Customer,
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, ...),
• In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, ... (list non-exhaustive).

Requirements

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
• Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent).
• Swiss Federal Certificate of Capacity as an Installer-Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low-Voltage Electrical Installations Ordinance (OIBT/NIV).
• Previous experience in a GxP environment will be considered as preferential.
• Business proficiency in English and German. Any other language would be appreciated.
• Must possess and maintain a valid driver’s license.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Equal Opportunity

PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.

Accessibility

PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at [e-mail].

Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.