Customer Service Engineer - PCB

KLA; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated support engineer to provide exceptional service to customers in the semiconductor manufacturing sector. This role emphasizes both local and travel-based support, ensuring that all systems operate effectively and customer satisfaction remains high. You will engage in system commissioning, troubleshooting, and maintenance, all while fostering strong relationships with clients. The organization prioritizes innovation and offers a dynamic work environment where problem-solving is key. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(K) with company matching

Employee stock purchase program

Tuition reimbursement

Paid time off

Paid company holidays

Family care leave

Wellness benefits

Qualifications

• Solid background in electronics and mechanical engineering.
• Ability to diagnose complex electronic and pneumatic issues.
• Excellent communication and customer service skills.

Responsibilities

• Provide service support including system commissioning and repairs.
• Build strong relationships with customers to enhance service value.
• Complete all field reports accurately and timely.

Skills

Electronics background

Mechanical engineering

Vacuum technology

Printed Circuit Board technologies

Problem-solving

Communication skills

Customer interfacing

Adaptability

Independence

Attention to detail

Education

Bachelor's Level Degree

Equivalent related work experience

Tools

WinNT

Win XP

Win7 & 10

Linux

MS Office products

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

This position has an emphasis on the local customers but travel will also be required as needed.

Primary Function:

Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received. Reports directly to the assigned District Manager.

Skill Requirements:

• Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies.
• Work to solve and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
• Must have solid understanding of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good interpersonal skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended periods, often in difficult conditions.
• A detailed and logical approach to problem solving.
• Extensive travel required to support the customer as the need arises.

Principal Duties/Responsibilities:

• Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Accurate completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.

Requirements:

• Work autonomously.
• Travel required to support the customer base as required. Estimated travel is 50-60%.
• Lifting 50 lbs. frequently, which occasionally may be lifting material over your head.
• Bend from the waist.
• Lift items overhead safely.

Minimum Qualifications:

Bachelor's Level Degree OR equivalent related work experience.

Base Pay Range: $33.75 - $57.36 Per Hour.

Primary Location: USA-IL-Remote-US03K.

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.