Customer Service Engineer II

Philadelphia, PA, USA; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading global visual and audio solutions company as a Customer Service Engineer II in Philadelphia. You'll provide technical support and coordinate repairs for cutting-edge projection and audio systems, ensuring high customer satisfaction. Enjoy competitive salary and benefits while working with innovative technologies in a collaborative environment.

Benefits

Health & Dental Benefits

401(k) with Employer Matching

Paid Time Off

Tuition Reimbursement

Qualifications

• Minimum 3-5 years experience in technical support or related field.
• Experience in repair/maintenance of Digital projection systems.

Responsibilities

• Coordinate equipment repairs and maintenance.
• Provide technical support via phone or in person.
• Troubleshoot and resolve network issues.

Skills

Technical Support

Networking

Customer Service

Troubleshooting

Job description

We give bright minds the tools to be truly creative and innovative. Join our team!

At Christie, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences.We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

Philadelphia Location:

Welcome to Christie. We’re a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment, and industry. Christie employs over 1,500 people globally and has installed over 100,000 projection solutions for a variety of industries worldwide – and we’re not stopping there.

We’re continuing to break new ground as a powerhouse of innovation: leading thefilm-to-digital conversion, putting pixels everywhere withChristie MicroTilesanddigital displays, and bringing massive landmarks to life withprojection mapping. Plus, we’re on the leading edge of new and exciting solutions: introducingimmersive audio, advancingseamless presentation and collaboration, and opening a new frontier with laser projection.

If you’re looking for high quality, innovative, shared experiences you have come to the right place. We are looking for an experienced Customer Service Engineer II in the Philadelphia location.

At Christie we believe that employees create our success and in exchange we provide competitive salaries, and an excellent benefits package including medical, dental, 401(k) with employer matching, paid time off, tuition reimbursement, and more.

Responsibilities:

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.
• Provide timely and effective technical support to meet the customers’ expectations via telephone or in person.
• Develop and maintain good customer relationships.
• Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure.
• Repair, and update products and software.
• Ability to diagnose and repair Digital Projectors and Digital systems.
• Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment.
• Provide detailed technical documentation relating to all functions performed.
• Provide on-call technical phone support and field response.
• Install and document the installation of AV products and related equipment.
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems.
• Provide detailed technical documentation relating to all functions performed.
• Provide technical training for the end user relating to the operation of AV system and related equipment.
• Maintain accurate market inventory and inventory reports.

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

The experience and skills we value:

• Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field
• Minimum 3-5 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience

What Will Put You Ahead:

• Experienced with audio/video test and calibration and related equipment.
• Electrical/Electronic understanding/training including troubleshooting skills.
• Understand AV signal flow and the ability to troubleshot to find failed component.
• Abilityto provide on-call support when necessary.
• Experience with multimedia equipment installation and service.
• Experienced with AV testing and calibration equipment.
• Excellent communications and customer service skills (verbal, written & analytical)
• Experience with multimedia equipment installation and service.
• Understanding of analog and digital circuits

Christie is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (VEVRRA). We are committed to building a diverse and inclusive workplace.

If you require special assistance or accommodation while seeking employment with Christie Digital Systems USA, Inc., please call Human Resources at [phone]. We are open Monday through Friday from, 8 a.m. to 5 p.m., Pacific Time.

Equal Opportunity Employer (EEO):

Christie Digital Systems provides equal employment opportunity without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, or other protected veteran, marital status, familial status, age, handicap or disability, genetic predisposition or carrier status, uniformed service status or any other characteristic protected by applicable law.If you’d like more information about your EEO rights as an applicant under the law, please click here: