Customer Service Engineer

Ziegler Caterpillar; Des Moines (IA); On-site; USD 82,300 - 102,900; Full time

Benefits offered by this job

Health Insurance

PTO and Holidays

401(k) plan

Job summary

Ziegler Inc. in Des Moines, IA is seeking an accomplished engineer to partner with customers, analyze power system needs, and recommend efficient engine solutions.

You will collaborate with customer engineering teams, assemble technical data for purchasing decisions, and lead field support for OEM integrations and field audits. This role requires a Bachelor's degree and 4+ years of engineering experience, strong electrical knowledge, and a valid driver's license; travel up to 25% is expected.

Qualifications

• Bachelor's degree required.
• 4+ years of engineering experience required.
• Strong electrical engineering knowledge and mechanical aptitude required.
• Electrical, Power, Generator or Reciprocating Engine experience strongly preferred.
• Acceptable driving record and valid driver’s license required.
• Strong customer service and communication skills.
• Strong PC knowledge with MS Office experience.
• Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Responsibilities

• Collaborates with customer to define requirements.
• Works with customer’s engineering personnel to analyze power systems needs and assist in finding the most efficient product solution.
• Compiles technical data required for customers to decide on purchasing engines.
• Participates in technical sales calls and presentations.
• Acts as key negotiator on all commercial aspects of assigned accounts.
• Develops or packages 3D drawing packages of the engine and related components for each customer.
• Leads field support to OEM customers to assist with engine integration.
• Completes field audits and testing of installed engine installations in OEM equipment.
• Manages customer engine inventory, forecasts and engine orders.
• Documents the engine and component specifications required by customers.
• Monitors and manages Accounts Payable and Receivable to ensure they are current.
• Up to 25% travel.

Skills

Customer service

Communication

Problem solving

Attention to detail

Sociability

Achievement orientation

Education

Bachelor's Degree

Tools

MS Office

Job description

Responsibilities

• Partners and collaborates with customer to define total requirements
• Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
• Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not
• Participates in technical sales calls and presentations
• Acts as key negotiator on all commercial aspects of assigned accounts
• Develops or packages 3D drawing packages of the engine and related components recommended for each customer
• Leads field support to OEM customers to assist with the integration of our engine
• Completes field audits and testing of installed engine installations in OEM equipment
• Manages customer engine inventory, forecasts and engine orders
• Documents the engine and component specifications required by individual customers
• Monitors and manages Accounts Payable and Receivable to ensure they are current

Qualifications

• Bachelor’s Degree required
• 4+ years of Engineering experience required
• Strong electrical engineering knowledge and mechanical aptitude required
• Electrical, Power, Electrician, Generator or Reciprocating Engine experience strongly preferred
• Acceptable driving record and valid driver’s license required
• Strong customer service and communication skills
• Strong PC knowledge with MS Office experience
• Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Travel

• Up to 25% travel

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing
• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Pay

$82,300.00 to $102,900.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.