Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Whole Foods Market; Plano (TX); On-site; Full time

Job summary

A leading company in the grocery sector is seeking a Customer Service & E-Commerce Team Leader to oversee operations, ensure exceptional service, and lead a high-volume retail team. The role emphasizes safety, quality, and team development, with opportunities for growth and strategic involvement. Candidates should have a strong leadership background and be ready to adapt in a dynamic environment.

Qualifications

• At least 24 months retail experience, including 12 months in a leadership role.
• Availability for overtime during peak seasons.

Responsibilities

• Oversee Customer Service & E-Commerce programs, ensuring safety and quality.
• Manage daily operations and lead team members.
• Deliver outstanding customer service and manage customer flow.

Skills

Leadership

Communication

Analytical Skills

Task Management

Education

Retail Experience

Tools

Microsoft Office

Job description

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Join to apply for the Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager) role at Whole Foods Market.

This position offers a pay range provided by Whole Foods Market. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Base pay range

$22.40/hr - $40.40/hr

Role Overview

At Whole Foods Market, we aim to nourish people and the planet. As a Team Leader, you will oversee the Customer Service & E-Commerce programs, including checkout, grocery delivery, and pickup services. Your responsibilities include ensuring safety, order quality, team productivity, and program execution. You will monitor KPIs and store cues to assess performance, manage daily operations, and lead and develop team members. Compliance with health and safety regulations and fostering a positive team environment are essential.

Key Responsibilities

• Deliver outstanding customer service and set clear expectations for in-store and online customer interactions.
• Manage customer flow and task assignments effectively.
• Maintain staffing schedules aligned with customer needs and budget.
• Stay informed on industry trends and competitors.
• Respond effectively to customer inquiries and concerns.
• Build collaborative relationships with store leadership and partners like Amazon.
• Promote a positive, respectful, and safe work environment.
• Ensure regulatory compliance and safety standards.
• Handle hiring, training, coaching, and performance evaluations.
• Maintain cleanliness and security of the workspace and equipment.
• Identify and implement process improvements.
• Communicate and exemplify Whole Foods Market core values and leadership principles.

Required Skills

• Experience managing high-volume retail teams.
• Strong task management and analytical skills.
• Excellent communication and interpersonal skills.
• Leadership ability, including delegation and decision-making.
• Proficiency with Microsoft Office, email, and retail applications.

Qualifications

• At least 24 months retail experience, including 12 months in a leadership role.
• Availability for overtime during peak seasons.

Preferred Qualifications

• Ability to adapt in ambiguous environments and motivate teams.
• Enjoys data analysis and long-term strategic thinking.

Physical Requirements & Working Conditions

• Ability to lift 50 lbs.
• Stand/walk for 6-8 hours daily.
• Work in cold, wet, and variable temperature environments.
• Flexible schedule including nights, weekends, and holidays.

We are committed to equal employment opportunity and encourage candidates of all backgrounds to apply. Please apply through our official site to ensure your application is received.