Customer Service & E-Commerce Assistant

Snowdon Timber Products Ltd; Bangor (ME); On-site; USD 33,802 - 35,154; Full time

Benefits offered by this job

Company events

Free parking

On-site parking

Job summary

Snowdon Timber Products Ltd in Bangor is hiring a Customer Service & E-Commerce Assistant for a full-time role. This position involves delivering excellent customer service and supporting e-commerce activities. The successful candidate should possess strong communication skills and a willingness to learn. Salary ranges from £25,000 to £26,000, depending on experience. Join a supportive team and contribute to our growing business in the fast-paced world of online sales.

Qualifications

• Friendly, organised, and willing to learn.
• Comfortable helping customers and using digital systems.

Responsibilities

• Deliver excellent customer service across phone, email, and online.
• Support customer queries, orders, returns, and delivery issues.
• Assist with product listings across online platforms.
• Improve product descriptions, pricing, and visibility.
• Support the team with administrative and reporting tasks.

Skills

Excellent communication skills

Strong spoken and written English language skills

Problem-solving mindset

High attention to detail

Good organisational skills

Digital literacy skills

Timely and accurate typing skills

Proactive attitude

Team-focused work ethic

Job description

Bangor, LL57 4YH, North Wales | £25,000 - £26,000 a year | Full-time

Job Description

Do you enjoy helping customers and would welcome the opportunity to build your skills in online sales and e-commerce?

We’re looking for a proactive, organised individual to join our growing team in Bangor, to undertake a varied role that combines customer service with hands‑on support for our online product listings.

No two days will be the same - so if you enjoy variety and fast‑paced teamwork, this is the role for you!

Who We Are:

Founded in 2019, Snowdon Timber Products is one of the UK’s fastest-growing timber suppliers.

Operating from our headquarters and distribution centre in Bangor, alongside our showroom and yard in Mochdre, we supply over 1,000 products across timber, garden, and DIY ranges.

With sales now spanning 11 online marketplaces (and counting), we’re scaling fast - investing in people, technology, and infrastructure. Growth is constant here, and so are the opportunities.

The Role - Customer Service & E-Commerce Assistant

In this hands‑on role, you’ll split your time between supporting customers and assisting with our e‑commerce activity, as you focus on:

• Delivering excellent customer service across phone, email, and online channels
• Supporting customer queries, orders, returns, and delivery issues
• Assisting with ‘one‑off’ product listings across online platforms such as eBay and Facebook
• Helping improve product descriptions, pricing, and visibility
• Supporting the wider team with administrative and reporting tasks

What We Offer

• A supportive, growing business where you can develop new skills
• Permanent contract, working Monday to Friday, 8.30am to 5pm
• Salary in region of £25,000 to £26,000, starting level dependent on current experience

About You

We’re looking for someone friendly, organised, and willing to learn. You don’t need to have done everything in the role before, but you should be confident in helping customers and comfortable using digital systems.

You’ll Bring

• Excellent communication skills and a customer‑focused approach
• Strong spoken and written English language skills
• A helpful, problem‑solving mindset
• High level of attention to details
• Good organisational skills and the ability to manage a varied workload, while remaining calm under pressure
• Superb digital literacy skills, with the ability to quickly grasp new software/systems
• Timely and accurate typing and data entry skills
• A proactive and positive attitude and willingness to get stuck in
• A reliable, team‑focused work ethic

Ready to apply?

If you enjoy working with customers and are keen to develop your skills in a growing business, we’d love to hear from you.

Please submit your CV along with a short cover letter telling us why you’re interested in the Customer Service & E-Commerce Assistant role.

We review applications as they are received and may close the advert early once we’ve found the right candidate.

Job Type: Full‑time

Pay: £25,000.00-£26,000.00 per year

• Company events
• Free parking
• On‑site parking

Ability to commute/relocate:

• Bangor LL57 4YH: reliably commute or plan to relocate before starting work (required)