Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL; Tucson (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

CSL is seeking a Pheresis Technician to prepare donors, equipment, and the donor area for pheresis procedures. You will monitor donors, respond to alarms, and disconnect donors after completion while ensuring safety and accurate data entry.

Role requires attention to donor reactions, proper use of the PDA for incident logging, and adherence to SOPs and safety policies. Cross-training and bilingual skills may be required depending on center needs.

Qualifications

• Must be able to perform basic math calculations.
• High school diploma or equivalent required.
• Minimum 3 months’ work experience in medical or health provider environment or equivalent

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process and respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions during or after pheresis and notify staff as needed.
• Record incidents in the PDA, including machine alerts, alarms, and donor events.
• Link equipment and consumables used to the appropriate donor in the donor information system as SOPs require.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Maintain a clean, safe work environment and follow HSE and OSHA policies; promote safety.
• May be cross-trained in other areas to meet business needs.

Skills

Basic math

Education

High school diploma or equivalent

Job description

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculationsDifferent qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.