Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Vifor; Wilmington (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

CSL Vifor in Wilmington, NC is seeking a Donor Services Technician to prepare donors and equipment for pheresis, monitor during the procedure, and respond to alarms. You will document incidents using the PDA and maintain accurate donor data in the system.

Requirements include a high school diploma or equivalent and at least 3 months’ experience in a medical or health provider environment; basic math calculations are required. Safety policies and cross-training opportunities are provided.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months’ work experience in medical or health provider environment preferred.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Record incidents and donor data using the PDA.
• Link equipment and supplies to the donor in the system.
• Escalate donor flow issues to the Group Leader or Supervisor.
• Ensure accurate donor data entry in the electronic donor information management system.
• Follow HSE/OSHA policies and maintain a safe work environment.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at organizational discretion.
• Perform job-related duties as assigned.

Skills

Basic math

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.