Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Laredo (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

CSL Plasma is seeking a Pheresis Technician to support donor pheresis procedures. You will prepare the donor, area, and equipment, monitor the process, and respond to alarms to ensure donor safety.

You will document incidents, link equipment to donors in the system, and maintain accurate donor data per SOPs. The role requires a high school diploma (or equivalent) and at least three months in a medical setting, with basic math skills and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' work experience in a medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process; respond to alarms or signals as needed.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff as needed.
• Record incidents using the PDA, including alarms, variances and adverse events.
• Link equipment and supplies used to the donor in the donor information system.
• Alert the Group Leader or Supervisor to donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Maintain a clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies.

Skills

Basic math

Medical environment experience

Attention to detail

Education

High school diploma or equivalent

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.


• Prepares the autopheresis machine for the pheresis process.


• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.


• Disconnects the donor when the process is complete.


• Maintains alertness and awareness to any reaction donor may have during and after the pheresis process and notifies appropriate staff.


• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.


• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.


• Alerts Group Leader or Supervisor of donor flow issues.


• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).


• Understands the policies and procedures associated with hyper immune programs at the center if applicable.


• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.


• Maintains confidentiality of all personnel, donor and center information.


• May be cross-trained in other areas to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required


• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience


• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.