Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma Inc.; Tampa (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking organization dedicated to improving lives through plasma collection. As a Customer Service - Donor Support Technician, you'll play a crucial role in ensuring a safe and efficient donor experience. Your bilingual skills will help bridge communication gaps, while your attention to detail will ensure the highest standards of care. With a commitment to safety and confidentiality, you will thrive in a fast-paced environment that values your contributions. This is an exciting opportunity to make a difference in the lives of those in need while working with a supportive team.

Qualifications

• Must be bilingual in English and Spanish to assist diverse clientele.
• Experience in a medical or health provider environment preferred.

Responsibilities

• Prepare and monitor donors during the pheresis process.
• Record incidents and maintain accurate donor data.

Skills

Bilingual (English/Spanish)

Basic Math Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician (Bilingual – English/Spanish) page is loaded

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Apply locations Americas, US-FL, Tampa 556, CSL Plasma time type Part time posted on Posted 13 Days Ago job requisition id R-253383

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!

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Customer Service - Donor Support Technician (Bilingual – English/Spanish)

locations Americas, US-FL, Tampa 556, CSL Plasma time type Part time posted on Posted 13 Days Ago

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here .