Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma Inc.; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL Plasma Inc. is looking for a Customer Service - Donor Support Technician (Bilingual – English/Spanish) in Chicago to prepare donors and equipment for pheresis processes. This full-time role involves monitoring donor safety, maintaining data accuracy, and ensuring a clean work environment. Candidates should possess a high school diploma and relevant experience, with bilingual skills valued to meet business needs.

Benefits

Health care benefits

401(k) Savings Program

Paid Time Off (PTO)

Short- and Long-Term Disability

Company-provided life insurance

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' experience in a medical or health provider environment preferred.
• Bilingual skills may be required.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the pheresis process.
• Respond to alarms, ensure donor safety, and maintain equipment.
• Record donor data and maintain confidentiality of information.

Skills

Communication

Attention to Detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Customer Service - Donor Support Technician (Bilingual – English/Spanish) page is loaded

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Apply locations Americas, US-AZ, Tucson 111, CSL Plasma time type Full time posted on Posted Yesterday job requisition id R-255912

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

Do work that matters at CSL Plasma!

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CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here .