Customer Service - Donor Support Technician

CSL; Shreveport (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a qualified apheresis machine operator in Shreveport, Louisiana. The role involves preparing and monitoring the apheresis machine during the pheresis process, ensuring donor safety, and maintaining accurate records. Candidates should have a high school diploma and some experience in a medical environment. This position offers a dynamic work environment with potential for overtime.

Qualifications

• Minimum of three months' experience in a medical or healthcare environment, or equivalent education and experience.

Responsibilities

• Prepare the apheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms.
• Record incidents during the pheresis process using a PDA.

Skills

Basic math calculations

Education

High school diploma or equivalent

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for apheresis machine operators. However, it can be improved in terms of formatting and focus to enhance clarity and professionalism. Here's a refined version:

Job Responsibilities:

1. Prepare the apheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to alarms or signals as needed.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions from the donor during or after the procedure and notify appropriate staff.
5. Record incidents during the pheresis process using a Personal Digital Assistant (PDA), including machine alerts, alarms, volume variances, and adverse events.
6. Link equipment and soft goods used in the process to the donor via PDA.
7. Alert the Group Leader or Supervisor of any donor flow issues.
8. Ensure accurate recording of donor data in the electronic management system following SOPs.
9. Understand policies related to hyperimmune programs if applicable.
10. Maintain a clean, efficient work environment and ensure availability of supplies, adhering to HSE and OSHA policies. Promote safety at all times.
11. Maintain confidentiality of all personnel, donor, and center information.
12. Cross-train in other areas as needed.
13. Perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of three months' experience, preferably in a medical or healthcare environment, or equivalent education and experience.
• Ability to perform basic math calculations.

Working Conditions:

• Ability to understand, remember, and follow instructions.
• Visual and verbal communication skills to interact with customers and observe equipment.
• Ability to stand and walk frequently, reach, bend, kneel, and perform manual tasks.
• Ability to lift and carry up to 25 pounds occasionally.
• Work in a fast-paced environment with potential interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens, requiring PPE.
• Overtime and extended hours may be necessary.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.