Customer Service - Donor Support Technician

CSL Plasma Inc.; Pennsylvania; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the lives of individuals with rare diseases. As a Donor Support Technician, you will play a vital role in preparing donors and ensuring a safe and efficient pheresis process. Your responsibilities will include monitoring the procedure, maintaining equipment, and recording important data using a Personal Digital Assistant. This position offers the chance to work in a dynamic environment where your contributions directly impact the health and well-being of others. Embrace the opportunity to grow within a company that values diversity and inclusion while providing comprehensive benefits to support your career and personal life.

Benefits

Health Care Benefits

Dental Insurance

Vision Insurance

401(k) Savings Program

Paid Time Off (PTO)

Paid Holidays

Short- and Long-Term Disability

Life Insurance

Qualifications

• Minimum 3 months' experience in a medical or health provider environment.
• High school diploma or equivalent required.

Responsibilities

• Prepare and monitor the donor and pheresis process.
• Record incidents using a Personal Digital Assistant.
• Maintain confidentiality and follow health safety procedures.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician

Job Description

Job Description Summary: Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities:

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.

Education: High school diploma or equivalent required.

Experience: Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations.

Working Conditions (physical & mental requirements):

1. Ability to understand, remember and apply oral and/or written instructions.
2. Ability to understand and follow basic instructions and guidelines.
3. Must be able to see and speak with customers and observe equipment operation.
4. Occasionally perform tasks while standing and walking up to 100% of time.
5. Reach, bend, kneel and have high level of manual dexterity.
6. Occasionally be required to lift and carry up to 25 pounds.
7. Fast paced environment with frequent interruptions.
8. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
9. Required to work overtime and extended hours to support center operational needs.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

Our Benefits:

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About CSL Plasma:

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us.

We want CSL to reflect the world around us:

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.

Do work that matters at CSL Plasma!

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.