Customer Service - Donor Support Technician

CSL; Medina (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service - Donor Support Technician to join their team. In this vital role, you will be responsible for preparing donors and equipment for the pheresis process while ensuring a safe and efficient environment. You'll monitor donor reactions, record incidents, and maintain confidentiality. This position offers a chance to make a significant impact in a fast-paced setting, where your skills and attention to detail will contribute to the well-being of donors. If you're looking for a rewarding opportunity in a supportive environment, this role is perfect for you.

Benefits

Health benefits

Life insurance

Disability insurance

401(k)

Paid time off (PTO)

Holidays

Qualifications

• Minimum of three months’ experience in a medical or health environment.
• Ability to follow instructions and observe equipment operation.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Record incidents and maintain accurate donor data following SOPs.
• Ensure a clean work environment and follow safety policies.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Tools

PDA for incident recording

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL.

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to alarms or signals during the process.
3. Disconnects the donor when the process is complete.
4. Maintains awareness of any donor reactions during or after the process and notifies staff accordingly.
5. Records incidents during pheresis using PDA, including machine alerts, alarms, volume variances, and adverse events.
6. Links equipment and soft goods used in the process to the donor via PDA.
7. Alerts the Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic management system following SOPs.
9. Understands policies related to hyper immune programs if applicable.
10. Maintains a clean, efficient work environment and ensures supplies are available.
11. Follows all HSE and OSHA policies and promotes safety.
12. Maintains confidentiality of personnel, donor, and center information.
13. May be cross-trained in other areas and bilingual skills may be required.
14. Performs other duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three months’ work experience, preferably in a medical or health environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions

• Ability to follow instructions and observe equipment operation.
• Must be able to stand and walk frequently, reach, bend, kneel, and have manual dexterity.
• Occasionally lift up to 25 pounds.
• Work in a fast-paced environment with potential exposure to chemicals, extreme temperatures, and bloodborne pathogens.
• Wearing PPE is required in certain areas.
• Overtime and extended hours may be necessary.

Our Benefits

CSL offers health benefits, life insurance, disability, 401(k), PTO, and holidays. More info at cslbenefits.com.

About CSL Plasma

CSL Plasma is a leading plasma collection organization, committed to helping people with rare diseases. Learn more about CSL Plasma.

Our Commitment to Diversity

CSL embraces diversity and inclusion across its global workforce.

Work that Matters at CSL Plasma!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other