Customer Service - Donor Support Technician

CSL; Jackson (MS); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in plasma collection is seeking a dedicated Customer Service - Donor Support Technician. In this part-time role, you will be responsible for preparing donors and equipment, monitoring the pheresis process, and ensuring a safe and clean environment. This position offers an opportunity to make a meaningful impact in the lives of those with rare diseases while working in a fast-paced environment. If you have a passion for helping others and possess strong communication skills, this role could be a perfect fit for you.

Qualifications

• Minimum of three months’ work experience, preferably in a medical or health environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responding to alarms.
• Maintains confidentiality of personnel, donor, and center information.

Skills

Bilingual skills

Basic math calculations

Education

High school diploma or equivalent

Tools

Personal Digital Assistant (PDA)

Job description

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The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals during the process.
• Disconnects the donor when the process is complete.
• Maintains awareness of any reactions during or after the process and notifies staff as needed.
• Uses Personal Digital Assistant (PDA) to record incidents, alarms, volume variances, and adverse events.
• Links equipment and soft goods used in the process to the donor via PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic system following SOPs.
• Understands policies related to hyper immune programs if applicable.
• Maintains a clean work environment and ensures supplies are available, following HSE and OSHA policies.
• Maintains confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required.
• Performs other job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three months’ work experience, preferably in a medical or health environment or equivalent.
• Ability to perform basic math calculations.

Working Conditions

• Ability to understand and follow instructions.
• Must see, speak with customers, and observe equipment operation.
• Occasional standing, walking, reaching, bending, kneeling, manual dexterity.
• Occasional lifting up to 25 pounds.
• Fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, bloodborne pathogens.
• Wearing PPE is required in certain areas.
• Overtime and extended hours may be necessary.

Our Benefits

For more info, visit https://cslbenefits.com/cslp.

About CSL Plasma

One of the world's largest plasma collectors, helping people with rare diseases. Committed to making a difference.

Diversity & Inclusion

CSL embraces diversity and inclusion across 35+ countries. Learn more about our initiatives.

Work that matters at CSL Plasma!

Seniority level

Not Applicable

Employment type

Part-time

Job function

Other

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