Customer Service - Donor Support Technician

CSL Plasma; Lawrenceville (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL Plasma is hiring for a position responsible for preparing donors and monitoring the pheresis process. The role involves maintaining equipment, ensuring safety, and precise data recording during plasma collection, typically requiring a high school diploma and some experience in a medical setting.

Qualifications

• Minimum of three months’ experience in a medical or health environment preferred.
• Ability to understand and follow instructions.

Responsibilities

• Prepares equipment and monitors the donor during the pheresis process.
• Records incidents and maintains a clean, efficient work environment.
• Follows safety protocols and alerts supervisors of issues.

Skills

Basic math calculations

Bilingual skills

Education

High school diploma or equivalent

Job description

Responsible for preparing the donor, donor area, and equipment for the pheresis process.

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to alarms or signals during the process.
3. Disconnects the donor when the process is complete.
4. Maintains awareness of any donor reactions during or after the process and notifies staff.
5. Uses PDA to record incidents such as machine alerts, alarms, volume variances, and adverse events.
6. Links equipment and soft goods to the donor in the system using PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic system following SOPs.
9. Understands policies related to hyper immune programs, if applicable.
10. Maintains a clean, efficient work environment and ensures supplies are available.
11. Follows all HSE and OSHA policies, promoting safety.
12. Maintains confidentiality of personnel, donor, and center information.
13. May be cross-trained in other areas as needed.
14. Bilingual skills may be required.
15. Performs other job-related duties as assigned.

Education

• High school diploma or equivalent required.

Experience

• Minimum of three months’ experience, preferably in a medical or health environment, or equivalent education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Ability to understand and follow instructions.
• Must see, speak with customers, and observe equipment.
• Occasionally stand, walk, reach, bend, kneel, and perform manual tasks.
• Lift up to 25 pounds occasionally.
• Work in a fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, and bloodborne pathogens.
• Wear PPE as required.
• Work overtime and extended hours as needed.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or other protected classes.

For more information on benefits, visit https://cslbenefits.com/cslp.

CSL Plasma is a leading plasma collection organization committed to helping people with serious diseases. Learn more about CSL Plasma.

We value diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Join us to do work that matters at CSL Plasma!