Customer Service - Donor Support Technician

CSL Plasma Inc.; Hyde Park Township (IL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in the healthcare sector is seeking a dedicated Donor Support Technician. In this part-time role, you will be responsible for preparing donors and equipment for the pheresis process, monitoring donor reactions, and ensuring accurate data recording. Your attention to detail and commitment to safety will be crucial in maintaining a clean and efficient work environment. If you have a passion for helping others and thrive in a dynamic setting, this opportunity offers a chance to make a meaningful impact in the community while developing your skills in a supportive environment.

Qualifications

• High school diploma required; experience in medical or health provider environment preferred.
• Basic math skills necessary for job performance.

Responsibilities

• Prepare donors and equipment for the pheresis process and monitor throughout.
• Record incidents using a PDA and maintain confidentiality of all information.

Skills

Bilingual skills

Basic math calculations

Education

High school diploma or equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician

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Locations: Americas, US-AZ, Tucson 071

Time Type: Part time

Posted on: Posted Yesterday

Job Requisition ID: R-207181

Responsibilities:

1. Responsible for preparing the donor, donor area and equipment for the pheresis process.
2. Prepares the autopheresis machine for the pheresis process.
3. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
4. Disconnects the donor when the process is complete.
5. Maintains alertness and awareness to any reaction the donor may have during or after the pheresis process and notifies appropriate staff.
6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
7. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
8. Alerts Group Leader or Supervisor of donor flow issues.
9. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
10. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
11. Maintains a clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
12. Maintains confidentiality of all personnel, donor, and center information.
13. May be cross-trained in other areas to meet the needs of the business.
14. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
15. Perform job-related duties as assigned.

Qualifications:

1. High school diploma or equivalent required.
2. Minimum of three (3) months’ work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
3. Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.