Customer Service Dispatcher: Logistics Coordinator

Hackbarth Delivery Service Inc.; Mobile (AL); Vor Ort; USD 24.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

401K Matching

Paid time off and holidays

Professional development opportunities

Zusammenfassung

Hackbarth Delivery Service Inc. is seeking an experienced Customer Service Dispatcher I in Mobile, AL to respond to inquiries, process orders, and manage communications with customers and internally.

You will coordinate truck movements, verify inventory, and generate required paperwork to ensure timely pickups and deliveries. The role requires strong customer service skills, experience with order entry and invoicing, and familiarity with transportation documentation.

Qualifikationen

• Associate degree with 2+ years of experience or HS diploma with 5 years of experience to include customer service.
• Database management experience.
• Order entry and invoicing experience.
• Basic knowledge of transportation documents and inventory.
• Experience managing multiple projects and schedules.
• Proficient in Microsoft 365 applications, including Excel, Word and Outlook.
• Demonstrated ability to work with internal and external stakeholders as a team.

Aufgaben

• Direct customer contact via phone, email, portal or other approved channels; build and maintain positive relationships and provide order status updates.
• Act as liaison between terminals and customers; manage invoicing changes and pricing information.
• Process orders and verify inventory to cover shipping needs; prepare related paperwork.
• Oversee shipping/receiving paperwork and schedule inbound/outbound freight to align with operations.
• Maintain records of customer interactions and update systems as needed.
• Coordinate with drivers, line hauls and terminals to support on-time pickups and deliveries.

Kenntnisse

Customer service

Database management

Order entry

Invoicing

Multitasking

Communication

Ausbildung

Associate degree

High School Diploma

Tools

Microsoft 365

Excel

Word

Outlook

Xcelerator

Jobbeschreibung

Hackbarth Delivery Service Inc. is seeking an experienced Customer Service Dispatcher I in Mobile, AL to respond to inquiries, process orders, and manage communications with customers and internally.

You will coordinate truck movements, verify inventory, and generate required paperwork to ensure timely pickups and deliveries. The role requires strong customer service skills, experience with order entry and invoicing, and familiarity with transportation documentation.