Customer Service / Dispatcher

CENTRIC BUSINESS SYSTEMS; Owings Mills (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Dispatcher to enhance customer service and operational efficiency. In this role, you will manage incoming service requests, prioritize tasks, and ensure timely dispatch of technicians. Your strong communication and data entry skills will be vital in providing excellent customer support and maintaining service schedules. This position offers a dynamic work environment where multitasking is key, and your contributions will directly impact customer satisfaction. Join a team that values your expertise and dedication to service excellence, and enjoy a competitive compensation package with comprehensive benefits.

Benefits

Medical, Dental, and Vision Plans

Company Paid Health Reimbursement Account

Life and Accidental Death Insurance

Flexible Spending and Health Savings Accounts

Pet Insurance

Pre-paid Legal Coverage

401(K) Plan with Match

Generous Vacation and Sick Leave Programs

Qualifications

• Strong communication skills and data entry abilities are essential.
• Customer service focus is critical in this fast-paced environment.

Responsibilities

• Handle incoming customer calls and prioritize dispatching information.
• Schedule service calls and process delivery schedules daily.

Skills

Communication Skills

Data Entry Skills

Customer Service

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Purpose

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

• Take incoming customer calls for service and supplies requests and inputs data into E-Auto.
• Prioritize calls and dispatch information to the appropriate technician in the designated area.
• Schedule service calls and preventative maintenance for technicians based on priority, location, and type of equipment.
• Process auto replenishment orders for supplies for specific customers.
• Audit and process delivery schedules daily for next day delivery/removal of equipment.
• Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible.
• Also assist in backup support to the Meter Team as needed.
• Additional duties assigned by the Manager.

Job Related Dimensions

• Strong communication skills – both verbal and written.
• Working knowledge of MS Office to include Word, Excel, and Outlook.
• Data entry skills.
• Must reflect the highest priority emphasis on customer service and satisfaction.
• Requires the ability to multi-task in a fast-paced environment.

Qualifications

• HS Diploma or GED.

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications.
• Ability to type and compose written communication in various forms.
• Ability to lift 20+lbs on occasion.

UBEO offers a competitive compensation package and an excellent benefits package, which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental, and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren).
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses.
• Company paid life and accidental death and dismemberment insurance for you, your spouse, and child(ren).
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care.
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance.
• Pet Insurance, breathe easy knowing Nationwide has your pets covered.
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7.
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling.
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life.

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.