Customer Service & Dispatch Coordinator

Soiland Materials and Soiland Co., Inc.; Santa Rosa (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Company-provided life insurance

Long-term disability (LTD) insurance

Employee Assistance Program (EAP)

Job summary

Soiland Materials is seeking an on-site Customer Service Representative to join our Yard & Garden and Green Recycling Center teams in Santa Rosa, CA. You will greet customers, help calculate quantities, process orders, and coordinate deliveries while communicating loading instructions to our Production team.

A friendly, numbers-knowing individual who enjoys helping people will thrive here. This full-time, in-person role offers benefits and requires regular weekend availability.

Qualifications

• 2+ years of customer-facing, operations, dispatch, logistics, administrative, or transactional experience.
• Proficiency with Microsoft Outlook, Word, and Excel; ability to learn new computer systems.
• Strong basic math skills and ability to accurately perform calculations, handle cash, and process transactions.
• Ability to complete required pre-employment screening.
• Must be legally authorized to work in the United States. No visa sponsorship is available.
• Must be able to reliably commute to our Santa Rosa locations. Relocation assistance is not available.

Responsibilities

• Greet and assist customers in person and respond to phone and email inquiries.
• Help customers understand Soiland Materials products and determine the appropriate materials and quantities for their projects.
• Perform calculations involving material quantities, unit conversions, pricing, and order totals.
• Accurately process Point-of-Sale transactions, payments, customer charge accounts, and related records.
• Communicate customer orders and loading instructions clearly to Production employees using CB and handheld radios.
• Coordinate and dispatch trucking for customer deliveries and import orders.
• Monitor customer and truck traffic, help direct customers for loading or dumping, and support safe and efficient movement throughout the facility.
• Inspect incoming materials for compliance with company acceptance requirements; complete opening and closing responsibilities; and help keep daily operations running smoothly.

Skills

Customer-facing experience

Operations

Dispatch

Logistics

Administrative tasks

Cash handling / transactions

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Soiland Materials is seeking an on-site Customer Service Representative to join our Yard & Garden and Green Recycling Center teams in Santa Rosa, CA. You will greet customers, help calculate quantities, process orders, and coordinate deliveries while communicating loading instructions to our Production team.

A friendly, numbers-knowing individual who enjoys helping people will thrive here. This full-time, in-person role offers benefits and requires regular weekend availability.