Yard Material Handler & Customer Care Associate

Pacific Coast Supply, LLC; Santa Rosa (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Profit sharing

Flexible spending accounts

Vacation and sick pay

Life insurance

Wellness programs

Job summary

Pacific Supply in Santa Rosa, CA is hiring a Service Representative/Yard Material Handler to receive, store, load, and distribute building materials plus assist customers in person and by phone.

The role supports daily warehouse operations, ensures orders are processed accurately, and keeps a clean, organized yard and counter area. Requires stamina, reliability, and good communication.

Qualifications

• High school diploma or GED preferred.
• Previous warehouse, yard, or retail customer service experience preferred.
• Forklift experience and certification preferred (can train).
• Ability to lift 100 pounds repeatedly throughout the shift.
• Strong interpersonal and communication skills.
• Must be reliable and punctual.
• Basic computer skills and familiarity with POS systems preferred.
• Must be able to work in all weather conditions and in a physically demanding environment.
• Bilingual a plus but not required.

Responsibilities

• Pull and prepare customer orders for delivery or pickup.
• Operate forklift and other material handling equipment (training provided if needed).
• Load and unload materials safely, including heavy items up to 100 lbs.
• Ensure accurate inventory counts and material organization.
• Assist customers in person and over the phone with product inquiries, order placement, and issue resolution.
• Process quotes, orders, and returns accurately using point-of-sale and inventory systems.
• Maintain cleanliness and safety in the yard and sales area.
• Communicate with internal teams and vendors to coordinate deliveries or product availability.
• Follow all company safety policies and procedures.
• May be required to drive company vehicles (if qualified) to support deliveries.

Skills

Interpersonal skills

Communication skills

Customer service

Reliability

Punctuality

Forklift experience

Education

High school diploma / GED

Tools

POS systems

Job description

Pacific Supply in Santa Rosa, CA is hiring a Service Representative/Yard Material Handler to receive, store, load, and distribute building materials plus assist customers in person and by phone.

The role supports daily warehouse operations, ensures orders are processed accurately, and keeps a clean, organized yard and counter area. Requires stamina, reliability, and good communication.