Customer Service & Dispatch Coordinator

Circle E, Inc.; Arlington (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Health insurance

401(k) matching

Job summary

Circle E Facility & Home Services Inc is seeking a motivated Customer Service & Dispatch Coordinator in Arlington, TX to be the vital link between customers and field technicians. You will manage inquiries, schedule and dispatch service calls, and maintain real-time updates to ensure smooth operations.

In this role, you’ll improve dispatch efficiency, track job status, and collaborate with operations to meet daily service goals while delivering outstanding customer experiences.

Qualifications

• Prior experience in customer service, dispatching, or a related administrative role preferred.
• Strong communication skills - both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with scheduling software, CRM systems, or dispatch tools is a plus.
• Detail-oriented with strong problem-solving and critical-thinking abilities.
• Reliable, punctual, and a true team player with a positive attitude.
• Experience in the home services, facilities management, or field service industry is a bonus.

Responsibilities

• Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude
• Schedule, coordinate, and dispatch field technicians for service calls and work orders
• Manage and update dispatch schedules to maximize technician efficiency and minimize response times
• Track job status and communicate updates to customers and team members in real time
• Process work orders, service agreements, and customer account information accurately
• Resolve customer concerns and escalated issues as needed to ensure satisfaction
• Collaborate with operations and management to support daily workflow and service goals

Skills

Customer service

Dispatch coordination

Scheduling

Communication

Multitasking

Team player

Tools

Scheduling software

CRM systems

Dispatch tools

Job description

Benefits:

• 401(k)
• Health insurance
• 401(k) matching

About the Role:

Circle E Facility & Home Services Inc is looking for an energetic and organized Customer Service & Dispatch Coordinator to join our growing team in Arlington, TX! In this dynamic role, you'll be the vital link between our customers and field technicians, ensuring seamless service delivery and exceptional customer experiences every day.

Responsibilities:

• Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude
• Schedule, coordinate, and dispatch field technicians for service calls and work orders
• Manage and update dispatch schedules to maximize technician efficiency and minimize response times
• Track job status and communicate updates to customers and team members in real time
• Process work orders, service agreements, and customer account information accurately
• Resolve customer concerns and escalated issues as needed to ensure satisfaction
• Collaborate with operations and management to support daily workflow and service goals

Requirements:

• Prior experience in customer service, dispatching, or a related administrative role preferred
• Strong communication skills - both verbal and written
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with scheduling software, CRM systems, or dispatch tools is a plus
• Detail-oriented with strong problem-solving and critical-thinking abilities
• Reliable, punctual, and a true team player with a positive attitude
• Experience in the home services, facilities management, or field service industry is a bonus

About Us:

Circle E Facility & Home Services Inc is a trusted provider of facility and home services proudly serving the Arlington, TX area and surrounding communities. Our customers rely on us for dependable, high-quality service - and our team members love working here because of our supportive culture, strong leadership, and commitment to doing the job right. Join a company where your contributions truly make a difference!