Customer Service & Dispatch Coordinator

CIRCLE E FACILITY & HOME SERVICES INC; Arlington (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

401(k) matching

Job summary

Circle E Facility & Home Services Inc is seeking a Customer Service & Dispatch Coordinator to join our team in Arlington, TX. You will be the key link between customers and field technicians, ensuring seamless service delivery and exceptional experiences daily.

Responsibilities include answering inquiries, scheduling and dispatching technicians, managing schedules, tracking job status, and processing orders accurately.

Qualifications

• Prior experience in customer service, dispatching, or related administrative role preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with scheduling software, CRM systems, or dispatch tools is a plus.
• Detail-oriented with strong problem-solving and critical-thinking abilities.

Responsibilities

• Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude.
• Schedule, coordinate, and dispatch field technicians for service calls and work orders.
• Manage and update dispatch schedules to maximize technician efficiency and minimize response times.
• Track job status and communicate updates to customers and team members in real time.
• Process work orders, service agreements, and customer account information accurately.
• Resolve customer concerns and escalated issues as needed to ensure satisfaction.
• Collaborate with operations and management to support daily workflow and service goals.

Skills

Customer service

Communication skills

Multitasking

Scheduling software

CRM systems

Tools

Scheduling software

CRM systems

Dispatch tools

Job description

Benefits:

• 401(k)
• Health insurance
• 401(k) matching

About the Role:

Circle E Facility & Home Services Inc is looking for an energetic and organized Customer Service & Dispatch Coordinator to join our growing team in Arlington, TX! In this dynamic role, you'll be the vital link between our customers and field technicians, ensuring seamless service delivery and exceptional customer experiences every day.

Responsibilities:

• Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude
• Schedule, coordinate, and dispatch field technicians for service calls and work orders
• Manage and update dispatch schedules to maximize technician efficiency and minimize response times
• Track job status and communicate updates to customers and team members in real time
• Process work orders, service agreements, and customer account information accurately
• Resolve customer concerns and escalated issues as needed to ensure satisfaction
• Collaborate with operations and management to support daily workflow and service goals

Requirements:

• Prior experience in customer service, dispatching, or a related administrative role preferred
• Strong communication skills - both verbal and written
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with scheduling software, CRM systems, or dispatch tools is a plus
• Detail-oriented with strong problem-solving and critical-thinking abilities
• Reliable, punctual, and a true team player with a positive attitude
• Experience in the home services, facilities management, or field service industry is a bonus

About Us:

Circle E Facility & Home Services Inc is a trusted provider of facility and home services proudly serving the Arlington, TX area and surrounding communities. Our customers rely on us for dependable, high-quality service - and our team members love working here because of our supportive culture, strong leadership, and commitment to doing the job right. Join a company where your contributions truly make a difference!