Customer Service Dispatch

Florida Institute of Technology; Melbourne (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Florida Tech in Melbourne, FL is seeking an Operations Control Coordinator to support safe, efficient flight operations. The role focuses on dispatch with responsibilities in scheduling and reporting, and active involvement in the Safety Management System.

You will communicate safety concerns, monitor flights, and coordinate with multiple departments while maintaining high service levels for pilots and students.

Qualifications

• At least an associate degree or 6 months to 1 year of relevant work experience.
• FAA private pilot certificate with instrument rating or FAA Dispatcher Certificate.
• Proficiency in MS Office applications.
• Willingness to work a flexible schedule including weekends, evenings, and holidays.
• Must qualify as FAA Test proctor within 6 months of hire.
• Knowledge of Talon-ETA and TFBO software.
• Prior customer service experience.
• Prior Safety Management Systems experience.

Responsibilities

• Communicate safety-related concerns to pilots, management, and departments.
• Monitor flight operations and record departures/arrivals.
• Use ETA to perform daily operations for training and flight activities.
• Coordinate with scheduling, line service, maintenance, and managers.
• Authorize solo flights after reviewing pilot docs and flight plans.
• Initiate emergency action procedures and notify relevant personnel.

Skills

MS Office

Customer service

Communication

Multitask

Flexible schedule

Education

Associate degree

FAA Private Pilot Certificate with Instrument Rating

FAA Dispatcher Certificate

Tools

Talon-ETA

TFBO software

Job description

The Operations Control Coordinator's primary responsibility is to work effectively with internal and external customers, as well as peers and management, to provide safe and efficient flight support services to the Flight Operations Team. This particular position will focus primarily on dispatch, but will be asked to perform the scheduling and reporting role as required. The Operations Control Coordinator is responsible for providing the highest level of service and will play an active role in the company's Safety Management System.

Responsibilities Include:

• Communicate to pilots, management, and/or other departments all safety related concerns
• Monitor all flight operations and record departure and arrival of all flights
• Use software system (ETA) to perform daily operations related to training and flight activities
• Coordinate and interface with scheduling, line service, maintenance, and managers as appropriate
• Authorize solo flights by reviewing pilot documentation and flight plans
• Initiate emergency action plan procedures and notify appropriate personnel in a timely manner
• Ensure all international and overnight flights have properdocumentation filed prior to departure
• Create work orders foraircraft malfunctions
• Verify available resources are in a suitable condition for use
• Utilize checklists to complete tasks such as opening and closing procedures
• Record all incidents in log and complete appropriate forms
• Respond to calls made on the practice area frequency and monitor other frequencies as needed
• Comply with procedures established in FIT Aviation manuals
• Secondary Roles & Responsibilities:
• Answer and transfer phone calls
• Take pictures of flight students upon completion of ratings or solo flights
• Print and post pictures on the bulletin board
• Assist Operations Control Coordinator-Scheduling and Reporting
• Proctor FAA Pilot exams
• Additional duties as assigned

Requirements Include:

• At least an associate degree from an accredited college or sixmonths to one year of relevant work experience
• At least a FAA private pilot certificate with an instrument rating, or a FAA Dispatcher Certificate
• Computer skills including proficiency in using MS Office applications
• Must be willing to work a flexible schedule including weekends, evenings and holidays
• Must qualify as FAA Test proctor within 6 months of hire
• Knowledge of Talon-ETA and TFBO software
• Prior customer service experience
• Prior Safety Management Systems experience
• Desired Experience:
• Excellent customer service and organizational skills with the ability to multi-task
• Strong interpersonal and communication skills
• Proven results-oriented and self-motivated work style

Equal Opportunity

Florida Institute of Technology does not discriminate on the basisof race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in itsactivities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email [e-mail] , or [phone]; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

Annual Security & Fire Safety Report

The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.

Florida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crime that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.

The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.

The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.

You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report .

Official Transcripts

Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

We are an E-verify employer