Customer Service Department Manager

Meijer; Goshen (IN); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to oversee daily operations in a retail environment. This role focuses on enhancing customer service, driving sales, and ensuring a positive shopping experience. The ideal candidate will have a strong background in retail management, with the ability to mentor team members and foster a collaborative work environment. If you are passionate about retail and have the skills to lead a team to success, this opportunity could be your next career move.

Qualifications

• 2-3 years of related retail experience required.
• One year of management experience preferred.

Responsibilities

• Plans and supervises daily operations within various store departments.
• Implements strategies to improve customer service and drive sales.
• Responsible for staffing, selection, and hiring to meet needs.

Skills

Team Leadership

Customer Service

Conflict Resolution

Financial Analysis

Mentoring

Education

High School Diploma

Job description

Today, with our current team members, we have the strength to help you grow in any career direction you want, whether in our stores, distribution centers, manufacturing facilities or our Midwest corporate offices. It's your future, maybe it starts with Meijer.

Please review the job profile below and apply today!

Job Responsibilities:

• Plans, directs, and supervises team members in the day-to-day operations within various departments of the store.
• Serves as a mentor and coach for all team members.
• Implements strategies to improve customer service, drive store sales, and ensure customer needs are met with quick and efficient service.
• Maintains store appearance with a focus on prime shopping hours, product presentation, and company standards.
• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection, and hiring to meet staffing needs.
• Promotes succession planning by providing career paths, identifying development needs, and being involved in promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales, and maintaining shrink for the department.
• Models exceptional, fast, and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches team members to exceed customer service and sales goals and maintain Meijer standards.
• Ensures team is thoroughly trained and has completed all required training.
• Spends the majority of time within the store communicating with customers and team members to ensure exceptional service.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other store areas such as meat, bakery, produce, and deli; experience in customer service and product flow is helpful.
• Ability to communicate clearly and precisely with team members.
• Ability to resolve conflicts by addressing root causes.
• Capability to manage multiple tasks effectively.
• Ability to analyze financial and statistical data to make informed decisions and teach suggestive selling.
• Ability to lead a safety-conscious organization.
• Mentoring skills for all organizational levels, including SDITs, hourly team members, and team leaders.
• Successful completion of all required certifications.