Customer Service Leadership Manager

Kappaalphapsi1911; Minneapolis (MN); On-site; USD 82,000 - 123,000; Full time

Job summary

Ameriprise Financial is seeking a Manager of Customer Service in Minneapolis. You will provide leadership to a customer service team, ensuring high-quality service and accuracy while guiding staffing, processes, and client satisfaction.

The role requires 5–7 years in customer service, strong leadership, and excellent communication skills. It is a full-time exempt position within Service Delivery, offering a comprehensive benefits package and career growth opportunities.

Qualifications

• High school diploma or GED required.
• 5–7 years of relevant experience in customer service.
• Experience leading or coaching others in a customer service context.
• Strong written and verbal communication skills.

Responsibilities

• Provide leadership to a customer service team including leads and professionals.
• Plan staffing levels and provide work direction and coaching.
• Lead client service projects or initiatives and meet quality metrics.
• Audit and improve quality, accuracy, and service standards across the team.
• Mentor leaders, conduct regular one-on-one meetings, and align team objectives with enterprise goals.

Skills

Customer service experience

People leadership

Communication skills

Staff planning

Education

High school diploma or GED

Job description

Ameriprise Financial is seeking a Manager of Customer Service in Minneapolis. You will provide leadership to a customer service team, ensuring high-quality service and accuracy while guiding staffing, processes, and client satisfaction.

The role requires 5–7 years in customer service, strong leadership, and excellent communication skills. It is a full-time exempt position within Service Delivery, offering a comprehensive benefits package and career growth opportunities.