Customer Service Delivery Advocate

Carvana; Austin (TX); On-site; Full time

Job summary

A leading automotive retailer seeks Customer Advocates to enhance customer experiences. This entry-level role requires at least 2 years of customer-facing experience. Advocates will deliver vehicles, assist customers, and uphold Carvana's commitment to extraordinary service. Competitive compensation with benefits, including medical and retirement plans.

Benefits

Medical, dental, and vision insurance

Matching 401k

Student loan payment assistance

Vehicle discounts

Pet benefits

Qualifications

• Minimum 2 years of customer-facing experience.
• Ability to perform physically demanding tasks.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Deliver vehicles straight to customers' doors.
• Complete customer paperwork and keep thorough records.
• Maintain a clean driving record in accordance with Carvana's policy.

Skills

Customer Service

Physical Stamina

English Proficiency

Job description

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We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether It's Delivering Happiness To Customers On The Driveway Or Getting Involved In The Local Community, Our Customer Advocates Are Leading The Charge In Reintroducing Happiness Into The Car-buying Process. Ready To Join The 'Hauler-Life'? Check Out More Below

• Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
• Base compensation of $18.00/hour
• Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
• You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
• Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
  
  

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
• Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
• Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
  
  

General Qualifications And Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
  
  

About Carvana

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today!

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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