Customer Service Data Analytics & Reporting Specialist

Ports America, Inc.; Brunswick (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ports America, Inc. is seeking a data-support specialist in Customer Service to assist with reporting and analytics for customers and IAP management. You will back up the Account Specialist and help ensure accurate data and billing information.

Responsibilities include establishing work orders, updating AS400 codes, producing monthly reports, and delivering clear data visuals using Excel. Strong Excel skills and data quality focus are required.

Qualifications

• Basic data analysis and reporting skills.
• Excellent written and verbal communication.

Responsibilities

• Support reporting and data analysis in Customer Service per requirements.
• Establish new work orders and reference codes for billing.
• Monitor and modify work orders in AS400.
• Create and update Excel dashboards, charts and graphs.

Education

High school diploma or GED

Tools

AS400

Excel

Job description

Ports America, Inc. is seeking a data-support specialist in Customer Service to assist with reporting and analytics for customers and IAP management. You will back up the Account Specialist and help ensure accurate data and billing information.

Responsibilities include establishing work orders, updating AS400 codes, producing monthly reports, and delivering clear data visuals using Excel. Strong Excel skills and data quality focus are required.