Customer Service - Customer Service Representative

JAM Industries, Ltd.; Novato (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) matching

Paid time off

Job summary

JB&A, a division of JAM Industries, is seeking a dynamic customer service representative to join our growing team in Novato, California. You will manage emails, handle order processing, and resolve customer inquiries in a fast-paced environment.

The role offers training and potential advancement as you gain experience within the company. Strong communication, problem-solving, and teamwork are essential.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and customer management systems.
• Ability to work effectively both independently and as part of a team.
• Positive attitude and willingness to learn in a fast-paced environment.

Responsibilities

• Sort through emails each morning to identify purchase orders and action items.
• Prioritize and process urgent rush orders to ensure timely fulfillment.
• Review and track orders to confirm processing status and payment collection.
• Process all new orders efficiently, closing opportunities and confirming pricing.
• Serve as the first point of contact for customer inquiries and resolve issues promptly.
• Fulfill warehouse orders and collaborate to maintain inventory accuracy.
• Maintain records of customer interactions and prepare management reports.
• Collaborate daily with sales representatives to ensure customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Teamwork

Computer skills

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Email management tools

Job description

JB&A, a division of JAM Industries, 7250 Redwood Boulevard, Novato, California, United States of America

Job Description

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

In the fast-paced world of video and broadcast, you need more than just a vendor; you need a partner. At JB&A, we’re not just distributors of AV equipment—we are the architects of your workflow. We provide the expertise and dedicated support you need to bring your creative vision to life. At JB&A We Don’t Move Boxes We Unbox Possible.

JB&A is on the lookout for a dynamic customer service representative to join our thriving team. This is a fantastic opportunity for individuals who are eager to grow and develop their skills, with the potential to step into a more significant role within the company as they gain experience. If you have a passion for helping others and are ready to contribute to a collaborative environment, we would love to hear from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Email Management:

• Sort through emails each morning to identify purchase orders and action items.
• Prioritize and process urgent rush orders to ensure timely fulfillment.

Order Processing:

• Review and track previous day’s orders to confirm processing status, manufacturer acknowledgment, and payment collection.
• Process all new orders efficiently, ensuring that all opportunities and estimates are closed out and pricing is confirmed accurately.

Customer Interaction:

• Serve as the first point of contact for customer inquiries, providing information and assistance as needed.
• Address and resolve any issues related to orders, products, or services promptly and professionally.

Warehouse Coordination:

• Fulfill warehouse orders by generating accurate purchase orders and ensuring timely dispatch.
• Collaborate with warehouse staff to maintain inventory accuracy and resolve any discrepancies.

Documentation and Reporting:

• Maintain accurate records of customer interactions, orders processed, and follow-up actions taken.
• Prepare regular reports on order status and customer inquiries for management review

Team Interaction:

• Collaborate daily with sales representatives to ensure customer satisfaction.
• Work with the customer service team to complete tasks effectively.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and customer management systems.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar— there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented , high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

JB&A, a division of JAM Industries, 7250 Redwood Boulevard, Novato, California, United States of America