Customer Service - Customer Service Representative

JAM Industries; Novato (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive group benefits

Wellness Incentive Program

RRSP / 401(k) matching program

Flex time and paid vacation

Generous employee discounts on products

Ongoing learning and development opportunities

Job summary

JAM Industries, located in Novato, California, is seeking a dynamic customer service representative to join our thriving team. This position offers fantastic opportunities for individuals eager to grow and develop their skills.

As the first point of contact for customer inquiries, you will manage emails, process orders, and collaborate with sales and warehouse teams. We value effective communication and problem-solving abilities.

Key benefits include comprehensive group insurance, work-life balance programs, and a fun, collaborative work environment.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Proficiency in basic computer applications and customer management systems.

Responsibilities

• Sort through emails each morning to identify purchase orders and action items.
• Review and track previous day’s orders for processing status.
• Serve as the first point of contact for customer inquiries and issues.
• Fulfill warehouse orders by generating accurate purchase orders.
• Maintain accurate records of customer interactions and orders processed.
• Collaborate daily with sales representatives to ensure customer satisfaction.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Basic computer applications proficiency

Ability to work effectively both independently and as part of a team

Education

High school diploma or equivalent

Tools

Customer management systems

Job description

JB&A Distribution is looking for a dynamic customer service representative to join our thriving team. This is a fantastic opportunity for individuals who are eager to grow and develop their skills, with the potential to step into a more significant role within the company as they gain experience. If you have a passion for helping others and are ready to contribute to a collaborative environment, we would love to hear from you!

Responsibilities

• Email Management: Sort through emails each morning to identify purchase orders and action items. Prioritize and process urgent rush orders to ensure timely fulfillment.
• Order Processing: Review and track previous day’s orders to confirm processing status, manufacturer acknowledgment, and payment collection. Process all new orders efficiently, ensuring that all opportunities and estimates are closed out and pricing is confirmed accurately.
• Customer Interaction: Serve as the first point of contact for customer inquiries, providing information and assistance as needed. Address and resolve any issues related to orders, products, or services promptly and professionally.
• Warehouse Coordination: Fulfill warehouse orders by generating accurate purchase orders and ensuring timely dispatch. Collaborate with warehouse staff to maintain inventory accuracy and resolve any discrepancies.
• Documentation and Reporting: Maintain accurate records of customer interactions, orders processed, and follow‑up actions taken. Prepare regular reports on order status and customer inquiries for management review.
• Team Interaction: Collaborate daily with sales representatives to ensure customer satisfaction. Work with the customer service team to complete tasks effectively.

Minimum Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in basic computer applications and customer management systems.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a willingness to learn and adapt in a fast‑paced environment.

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short‑ and Long‑Term Disability.
• Wellness Incentive Program and Employee Assistance Program.
• RRSP / 401(k) matching program.
• Work‑life balance matters: Flextime, summer hours, paid vacation, and personal time off.
• A casual, fun, and collaborative work environment.
• Lively social calendar—there’s always something for everyone.
• Generous employee discounts on our products.
• Ongoing learning and development opportunities.
• The chance to work alongside a highly talented, high‑performing team.

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‑being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal‑opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.