Automotive Customer Service/CSI Manager

Napleton Corporate; Oakbrook Terrace (IL); Presencial; USD 81.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued PTO

Discounts on products and services

Descripción de la vacante

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Manager- Automotive Retail at our Oakbrook Terrace office. You will lead the customer service function, ensuring prompt and professional follow-up across a growing, nationwide group.

You will train staff, manage reviews, handle complaints, and work with the legal team as needed to drive top-tier customer service and solid performance metrics.

Formación

• 5 years of Customer Service Management Experience.
• Automotive Dealership experience is preferred.
• Strong customer focus and enthusiasm for great customer experience.
• Strong verbal and written communication skills.
• Strong leadership, coaching, and people development experience.
• Proactive and results-oriented, with strong prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused in a fast-paced daily environment.

Responsabilidades

• Manage day-to-day operations in the customer service department.
• Review all manufacturer customer service surveys and follow up with the locations to ensure top-level customer service at all levels.
• Training to dealership personnel both in person and virtually.
• Manage dealership reviews.
• Handle incoming complaints from customers.
• Ability to respond to official complaints in a written format and in a timely manner.
• Collaborate, as necessary, with our legal team.
• Follow problems through to resolution.
• Maintain accurate records and document all customer service actions and discussions.
• Stay informed on the latest industry techniques and methods.
• Prepare & discuss weekly company wide metrics

Conocimientos

Customer service management

Leadership

Communication

Problem solving

Descripción del empleo

The Ed Napleton Automotive Group is looking for a Customer Service/CSI Manager- Automotive Retail. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Oakbrook Terrace Office, the Customer Service/CSI Manager- Automotive Retail is responsible for handling all customer service functions and processes, ensuring quick and professional follow -up.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Competitive Compensation to $90,000
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
  • For additional benefits information please go: NapletonCorp.MyBenefitsLibrary.com
• Accrued PTO
• Discounts on products and services
• Family Owned and Operated- 90+ years in business!

Job Responsibilities:

• Manage day-to-day operations in the customer service department.
• Review all manufacturer customer service surveys and follow up with the locations to ensure top-level customer service at all levels.
• Training to dealership personnel both in person and virtually.
• Manage dealership reviews.
• Handle incoming complaints from customers.
• Ability to respond to official complaints in a written format and in a timely manner.
• Collaborate, as necessary, with our legal team.
• Follow problems through to resolution.
• Maintain accurate records and document all customer service actions and discussions.
• Stay informed on the latest industry techniques and methods.
• Prepare & discuss weekly company wide metrics

Job Requirements:

• 5 years of Customer Service Management Experience
• Automotive Dealership experience is preferred
• Strong customer focus and enthusiasm for great customer experience.
• Strong verbal and written communication skills.
• Strong leadership, coaching, and people development experience.
• Proactive and results-oriented, with strong prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused in a fast-paced daily environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws