Sales Support Specialist - Customer Orders & Accounts

AtWork Personnel; Farmers Branch (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

AtWork Personnel's distribution facility in Farmers Branch, TX is seeking a Sales Support Specialist to join the team. The role supports sales reps, manages accounts, and handles order processing with strong customer service focus.

Responsibilities include updating status, pricing, returns, and online account management, plus some inside sales and product training. Typical hours are Monday to Friday, 8am–5pm, with a pay rate of $20–$24 per hour.

Qualifications

• Minimum 6–12 months of related experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills; bilingual a plus.
• Proficiency with MS Office tools (Word, Excel, Outlook).

Responsibilities

• Support assigned sales representatives with daily status updates.
• Manage accounts: set up, update changes, pricing, and monitor margins.
• Troubleshoot transactions, order history, and online orders.
• Enter orders from customers and salesmen via phone, fax, or email.
• Input samples and returns; manage online account setup.
• Set up CPM and Rebate contracts; maintain customer loyalty.
• Provide basic product information and service offerings to customers.
• Assist with inside sales and product training as needed.
• Engage in problem solving and decision making to resolve issues.
• Perform other duties as assigned and deliver exceptional customer service.

Skills

Communication

Attention to detail

Organizational skills

Verbal and written communication

Bilingual (plus)

Tools

MS Office

Job description

AtWork Personnel's distribution facility in Farmers Branch, TX is seeking a Sales Support Specialist to join the team. The role supports sales reps, manages accounts, and handles order processing with strong customer service focus.

Responsibilities include updating status, pricing, returns, and online account management, plus some inside sales and product training. Typical hours are Monday to Friday, 8am–5pm, with a pay rate of $20–$24 per hour.