Customer Service Counter Associate – Flexible Shifts & Great Benefits

Von Maur, Inc.; Verona (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with reliable information and support.

In a fast-paced department, you will influence several areas of store services and ensure a positive customer experience across day, evening, and weekend shifts. Responsibilities include greeting customers, handling inquiries via phone, assisting with charge accounts, and preparing purchases for shipment, while maintaining a clean, organized department.

Qualifications

• Experience in a customer service environment.
• Ability to greet customers warmly and resolve questions.
• Handle multi-line telephone inquiries and direct to the right area.
• Assist customers with charge account services and payments.
• Prepare, box, and wrap purchases for shipment when needed.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Communication

Phone etiquette

Cash handling

On-site availability

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with reliable information and support.

In a fast-paced department, you will influence several areas of store services and ensure a positive customer experience across day, evening, and weekend shifts. Responsibilities include greeting customers, handling inquiries via phone, assisting with charge accounts, and preparing purchases for shipment, while maintaining a clean, organized department.