Customer Service Coordinator – Travel Support

enchanted-horizons-travel; Allentown (Lehigh County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training & mentorship

Remote-friendly

Flexible roles

Career growth

Team culture

Job summary

Enchanted Horizons Travel is seeking a Customer Service Coordinator to support travel planning and ensure a positive client experience. You will assist customers with travel questions, coordinate details, and maintain clear communication throughout the planning process.

This role is ideal for someone who enjoys helping others and wants to join a service-focused travel team, with flexible remote work options and the potential for part-time or full-time opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Self-motivated and comfortable working remotely.
• Detail-oriented and customer-focused mindset.
• Customer service, administrative, or hospitality experience preferred.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options, timelines, and next steps.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Communication

Organization & time management

Remote work readiness

Attention to detail

Customer service experience

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests
• Provide guidance on travel options, timelines, and next steps
• Support reservation coordination and follow-up communication
• Ensure accuracy of client information and travel details
• Deliver high-quality service with professionalism and care
• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time-management abilities
• Self-motivated and comfortable working remotely
• Detail-oriented and customer-focused mindset
• Customer service, administrative, or hospitality experience preferred
• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship
• Flexible remote work options
• Part-time or full-time opportunities
• Career growth within the travel industry
• Positive, team-oriented culture