Customer Service Coordinator - Service Writer

Penske Truck Leasing; Portland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in transportation and logistics is seeking a Customer Service Coordinator for their Portland branch. This dynamic role focuses on scheduling preventative maintenance, coordinating repairs, and managing shop work plans to ensure customer satisfaction and operational efficiency. The ideal candidate will have a background in customer service and mechanical experience, along with strong communication skills. Join a forward-thinking company that values excellence and customer success, and be part of a team dedicated to delivering top-notch service in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience required.
• Hands-on mechanical experience preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service.
• Communicate with customers regarding maintenance updates and service issues.

Skills

Customer Service

Mechanical Experience

Service Scheduling

Communication

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Diagnostic Programs

Job description

Customer Service Coordinator - Service Writer

Join to apply for the Customer Service Coordinator - Service Writer role at Penske Truck Leasing.

Position Summary

A Penske Customer Service Coordinator for our Portland branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

Major Responsibilities

1. Develop daily and weekly workforce plans considering customer needs, estimated unscheduled repairs, available parts, technician skills, and work hours to maximize customer service and productivity.
2. Communicate with customers regarding maintenance updates, schedule or work changes, billing concerns, or service issues.
3. Ensure all Penske Rental units are maintained and ready for customers.
4. Ensure parts availability for scheduled work.
5. Hold vendors accountable for quality and schedule adherence for outside work.
6. Provide excellent customer service to ensure customer satisfaction and repeat business.
7. Maintain shop productivity by optimizing the work plan.
8. Coordinate with district billing clerks as needed.
9. Perform other projects and tasks as assigned by supervisor.

Qualifications

• Minimum 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• Preferred: 2 years of supervisory experience.
• Preferred: 2 years of service department administration experience.
• High School diploma or equivalent required; Associate's Degree, Technical School Degree, or Bachelor's Degree preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.
• Ability to understand and follow instructions, guidelines, and safety policies.
• Must adhere to DOT, OSHA, and Penske safety policies, including proper use of tools and PPE.
• Regular, predictable attendance is essential.
• Willingness to travel, work the required schedule, complete background checks, and drug screening is required.

Physical Requirements

• Frequent movement, standing, walking, climbing, bending, and sitting.
• Use of hands for handling tools and controls.
• Ability to work safely at heights and in all weather conditions.
• Good vision and hearing to navigate the work environment.
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally.

Compensation

Salary: $27.50/hr

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske provides transportation, logistics, and technology services globally, committed to excellence and customer success. Visit Go Penske to learn more.