Customer Service Coordinator - Service Writer

Penske; Portland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer satisfaction and optimize shop operations. In this role, you will focus on scheduling preventative maintenance and coordinating repairs, ensuring that customer needs are met efficiently. This position is ideal for someone who thrives in a dynamic environment and enjoys working closely with clients to deliver exceptional service. Join a team that values your contributions and offers opportunities for professional growth in a supportive atmosphere.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs and technician skills.
• Communicate with customers for maintenance updates and changes.

Job description

Position Summary:

A Penske Customer Service Coordinator for our Portland branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

1. Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
2. Communicate with customers as needed for maintenance updates including changes to