Customer Service Coordinator - Service Advisor

Ryder System, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 33,000 - 34,000; Full time

Job summary

Ryder System, Inc. in Parsippany, NJ seeks a Parts Coordinator I to oversee parts ordering, receiving, cataloging and inventory at a single location. You will process purchase orders and vendor payment requests to ensure the right parts are bought from the right vendors.

Maintain stock levels to maximize customer uptime and service quality. The role is hourly with weekly pay, located at Parsippany shop, and follows a Monday through Friday 1st shift schedule.

Qualifications

• Detail oriented with excellent follow-up practices.
• Capable of multi-tasking and highly organized.
• Strong time management and customer service skills.

Responsibilities

• Improve customer communications and satisfaction.
• Plan schedules and manage repair workflows.
• Manage inventory, ordering, receiving, and parts issues.
• Process accounts payable and create repair orders.

Skills

Detail oriented

Multi-tasking

Time management

Relationship building

Independent work

Travel

Customer service experience

Education

High School Diploma or GED

Tools

Excel

Word processing

Job description

Summary

The Parts Coordinator I is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. In addition this position will be responsible for processing Purchase Orders (PO's) and Vendor payment requests. This position will be responsible to ensure the right part is purchased from the right vendor and maintain inventory level to maximize customer uptime.

Job Location & Schedule

Shop Location: Parsippany, NJ

Work Schedule: Monday - Friday 1st shift

Hourly | Weekly Pay

Essential Functions

Customer Service: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.

WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.

PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.

ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities Contribute to cost containment through effective inventory planning and warranty. Enhance branch productivity through effective work scheduling and planning. Performs other duties as assigned.

Skills & Abilities

• Detail oriented with excellent follow-up practices,
• Capable of multi-tasking, highly organized, with excellent time management skills,
• Flexibility to operate and self-driven to excel in a fast-paced environment ,
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). ,
• Ability to work independently and as a member of a team,
• Travel Yes #LI-RL #INDexempt #FB

Qualifications

• H.S. Diploma/GED,
• 1 year or more in customer service or comparable experience with issues resolution,
• Strong computer skills including spreadsheets and word processing software Advanced,

Compensation

Pay Type: Hourly Minimum Pay Range: $24 Maximum Pay Range: $25

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Culture & Commitment

At Ryder, you’re trusted to make an impact while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

EEO & Diversity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Screening

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.