Customer Service Coordinator - Heavy Duty

Ryder System, Inc.; Stoneham (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k employer match

Discount on shares

Full benefits package

Job summary

Ryder System, Inc. in Stoneham, MA is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and maintenance file management. The role offers weekday evenings, weekly pay, and full benefits.

Essential functions include enhancing customer communications, scheduling preventative maintenance, and coordinating with rental counters and vendors. Strong organizational and multitasking skills are required.

Qualifications

• HS Diploma or GED required.
• 1 year or more in customer service or comparable experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software.
• Detail-oriented with excellent follow-up practices; highly organized with strong time management; able to multitask.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations; drive CSI scores.
• Perform customer interface, issue resolution, and customer satisfaction activities.
• Coordinate PM scheduling and follow-up, breakdowns and vehicle status updates.
• Review maintenance reports to identify and schedule preventative maintenance and repair campaigns.
• Coordinate with rental counter for repair requirements, substitutes, wash requirements, and outside repairs as needed.
• Create repair orders for technicians and handle related clerical tasks.

Skills

Detail-oriented

Follow-up

multitasking

Organization

Time management

Teamwork

Communication

Relationship building

Independent work

Education

HS Diploma/GED

Tools

Spreadsheets

Word processing

Job description

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Location: Stoneham, MA 02180

Work Schedule: Monday - Friday 2:30 pm to 11:00 pm

Hourly Pay - Paid Weekly

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares! You thought that was it? Take a look at a few of these:

Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award" https://www.youtube.com/watch?v=usBbl6L1V6E https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.

WORK FLOW MANAGEMENT

Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.

PARTS MANAGEMENT

Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.

ADMINISTRATIVE

Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities Contribute to cost containment through effective inventory planning and warranty. Enhance branch productivity through effective work scheduling and planning. Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices, Required.. Capable of multi-tasking, highly organized, with excellent time management skills, Required Flexibility to operate and self-driven to excel in a fast-paced environment , Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required Ability to work independently and as a member of a team, Required Qualifications H.S. Diploma/GED, Required. 1 year or more in customer service or comparable experience with issues resolution, Required. Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

No #LI-CZ #INDexempt #FB

OUR CULTURE & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Pay Type: Hourly
• Minimum Pay Range: $26.00
• Maximum Pay Range: $26.00

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act