Customer Service Coordinator - Service Advisor

Ryder System, Inc.; Glen Burnie (MD); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance

Disability insurance options

Paid time off for vacation

Paid time off for illness

Paid time off for bereavement

Paid time off for family and parental

Tax-advantaged 401(k) retirement

Job summary

Ryder System, Inc. in Glen Burnie, MD is hiring a Customer Service Coordinator to support shop management through timely communications, scheduling, and inventory activities. The role runs Monday–Friday, 6:00am–2:30pm, with hourly pay paid weekly.

Responsibilities include customer interface, issue resolution, PM scheduling, and maintaining repair and maintenance records. The position emphasizes CSI improvement and cost containment through inventory planning and warehouse support.

Qualifications

• HS Diploma/GED required.
• 1 year or more in customer service or comparable experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software advanced; required.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities including interface, issue resolution and satisfaction.
• Execute communication protocol for PM scheduling, follow-up, breakdowns and vehicle status updates.
• Drive improvement of Customer Satisfaction (CSI) scores.
• Create repair order tasks and update work planning sheet.
• Review maintenance reports to schedule preventative maintenance and follow-ups.

Skills

Detail oriented

Verbal and written communication

Multi-tasking

Time management

Organizational skills

Teamwork

Independent work

Education

HS Diploma/GED

Tools

Spreadsheets

Word processing

Job description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop Location: Glen Burnie, MD

Work Schedule: Monday - Friday Hours: 6:00am to 2:30pm

Hourly Pay | Paid Weekly!

Benefits

• Medical
• Prescription
• Dental
• Vision
• Life insurance
• Disability insurance options
• Paid time off for vacation
• Paid time off for illness
• Paid time off for bereavement
• Paid time off for family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Essential Functions

• Improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction (CSI) scores
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Skills and Abilities

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Job Category: Operations and Support. DOT Regulated: No.

Company Culture & Commitment

At Ryder, you’re trusted to make an impact- while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: $24 Maximum Pay Range: $25

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the instance.

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