Customer Service Coordinator - Service Advisor

Ryder System, Inc.; Bristol Township (Bucks County); On-site; USD 33,000 - 34,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator in Bristol, PA to support shop management by handling customer communications, scheduling, and inventory tasks. The role includes repair follow-up, maintenance file management, and administrative duties in a fast-paced environment.

The position offers hourly pay and weekly pay cycles, with comprehensive benefits and opportunities to contribute to shop operations and customer satisfaction. Travel may be involved as needed.

Qualifications

• HS Diploma/GED required.
• 1+ year in customer service or comparable experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Coordinate with PM scheduling and follow-up, vehicle status updates, and CSI improvement.
• Create repair orders for technicians and assist with maintenance planning.
• Assist with parts inventory management and order processing.

Skills

Detail-oriented

Multi-tasking

Time management

Relationship building

Independent worker

Team player

Customer service

Education

HS Diploma/GED

Tools

Spreadsheets

Word processing

Job description

Job Description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop Location: Bristol, PA

Work Schedule: Monday - Friday

Hourly Pay | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.




• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.




• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.




• ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.




• Enhance branch productivity through effective work scheduling and planning.




• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required..




• Capable of multi-tasking, highly organized, with excellent time management skills, Required




• Flexibility to operate and self-driven to excel in a fast-paced environment , Required




• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required




• Ability to work independently and as a member of a team, Required

Qualifications

• H.S. Diploma/GED, Required.




• 1 year or more in customer service or comparable experience with issues resolution, Required.




• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

Yes

#LI-RL #INDexempt #FB

Job Category: Operations and Support

Our Culture & Commitment

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range:

$24

Maximum Pay Range:

$25

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.