Call Center Representative

Ryder System, Inc.; Alpharetta (GA); Remote; USD 20,000 - 29,000; Full time

Job summary

Ryder System, Inc. is seeking a Call Center Representative to handle inbound calls from national accounts, shops, and on-demand customers to schedule truck and trailer breakdowns and PM services. This remote role requires flexibility across all shifts, including weekends and holidays. Training starts in late November 2026.

The position offers hourly pay with additional shift premiums and the opportunity to contribute to customer service excellence in a fast-paced 24/7 environment.

Qualifications

• H.S. diploma or GED required.
• Three or more years in customer service with issue resolution.
• Prior call center experience preferred.

Responsibilities

• Assist customers with vehicle breakdowns and PM scheduling.
• Coordinate with technicians, rental counter, and drivers to identify repair needs.
• Handle inbound/outbound calls; assist with billing, warranty, and compliance questions; QA reviews may be required.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Remote work

Education

H.S. diploma/GED

Job description

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Job Description

The Call Center Representative will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Schedule: Must be flexible to work all shifts, weekends and holidays.

Salary: $18.00/hr, - additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift.

Remote Position - Remote. Training - Start date: November 23, 2026 or November 30, 2026. Prefer those with prior call center experience.

Essential Functions

• CUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown. Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer's expectations are met. Drive improvement of Customer Satisfaction Index (CSI) scores.
• WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers.
• ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews.

Additional Responsibilities

Performs other duties as assigned. Contribute to making the call center a great place to work. Display a courteous and positive attitude daily. The call center is a 24/7 operation, must have the ability to work all shifts, weekend and holidays.

Skills and Abilities

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown.
• Strong verbal and written communication skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.).
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.
• Apply effective phone skills.
• Ability to work in a fast paced environment with occasional process changes.
• Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in Customer Service with issues resolution required.
• Travel None.
• DOT Regulated.
• Job Category Customer Service.
• #LI-post #INDexempt #FB #LI-JJ.

Our Culture & Commitment

• At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
• Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
• Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Hourly
• Minimum Pay Range: $18.00
• Maximum Pay Range: $18.00

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which provide the products that consumers use every day.

When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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