Customer Service Coordinator- Creekmore Clinic

Baptist; New Albany (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Creekmore Clinic in New Albany, MS is seeking a Customer Service Coordinator to promote patient satisfaction, manage billing, schedule appointments, and support clinic operations on site.

Responsibilities include insurance verification, data entry, financial counseling, and daily cash handling with adherence to policies. Strong communication and accuracy are essential for efficient workflow.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workers' compensation for accurate billing.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Keeps files and records organized to ensure confidentiality.
• Inputs demographic and medical data, collects fees, and assists with financial counseling.
• Carries out duties assigned by the Clinic Manager and completes goals.

Skills

Typing 30 wpm

10-key experience

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

Customer Service Coordinator- Creekmore Clinic

New Albany, MS, United States

Job Info

• Job Identification 39253
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics
• Department BMG Northern MS

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
• Collegiate or medical trade completion. Associates Degree

Training

Special Skills

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.