Customer Service Coordinator, Corporate

Lensa; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic role as a Customer Service Coordinator at a leading company offers opportunities for professional growth and a chance to improve client relationships. This position requires advanced skills in customer service and management of corporate filings, set in a supportive team environment that promotes inclusivity and exceptional customer experiences.

Benefits

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Tuition Assistance Plan

Paid Parental Leave

Qualifications

• 5+ years of experience in corporate services/registered agent industry preferred.
• Ability to manage time wisely and work with minimal supervision.
• Knowledge of corporate services and filings.

Responsibilities

• Manage and resolve complex operational and administrative challenges.
• Build and maintain client relationships by providing excellent customer service.
• Responsible for corporate filings including preparing and filing documents.

Skills

Customer service

Communication

Critical thinking

Problem-solving

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa partners with DirectEmployers to promote this job for Wolters Kluwer.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)

**What We Offer:**

The Customer Service Coordinator role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a remote schedule, and amazing benefits.

What You'll Be Doing

As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

**Key Tasks:**

• Build and maintain client relationships by providing excellent customer service.
• Responsible for effectively communicating with clients regarding corporate services.
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email.
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals.
• Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
• Process apostilles and document authentications and legalizations.
• Responsible for reviewing deliverables and invoices prior to sending to clients.
• Assist with initial client account set up and maintenance.
• Educate and promote additional services such as Registered Agent Services, transactional services, Federal Employer Identification Number (FEIN) services, corporate kits and supplies, business license renewals, and annual report services (ARS).
• Assist clients with queries regarding online accounts, tools, and services.
• Create and maintain filing fees/requirements reference charts.
• Assist with answering phone calls and routing to the appropriate department.
• Act as aid to manager in the training and mentoring of new and existing team members.
• Any other duties of similar or lesser nature as required.
  
  

You're a Great Fit If You Have

• High school diploma or equivalent required.
• Preferred Education: Bachelor’s degree
• Preferred Experience: 5+ years’ experience in corporate services/registered agent industry.
• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.
• Able to be self-directed and work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills are required.
• Able to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.
• Knowledge of all corporate services and filings.
  
  

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Customer Service Coordinator jobs in Denver, CO.

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative- $20.50 an hour - 7am-4pm LAKEWOOD, CO

Customer Service Representative- $20.50 an hour - 7am-4pm LAKEWOOD, CO

Customer Service Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.